Order shipping times differ based on the status of the product.

• In stock orders are typically processed and shipped within 3 days.
• Backordered items may take up to 6 weeks to ship and may be canceled with a full refund if they become unavailable.
• Pre-order items are shipped within 4 weeks after the official release date.
  Shipping times vary depending on the product’s status.

Please note that if you order multiple items with different statuses in a single order, your order will only be shipped once all items are ready.

For orders shipped to the Netherlands, delivery typically takes 1–2 business days after the item has been sent.

International shipping times may vary depending on the destination and carrier. You can select your preferred shipping option at checkout.

Tracking information is provided once your order ships.

Yes, we ship to most countries worldwide. International shipping times vary by location.

We offer a 30-day return policy on all items. Products must be in original condition. If an item arrives damaged or with missing contents, an unboxing video is required for verification. Please read our return & refund policy for more information.

Order changes or cancellations are only possible before shipping. Once an order has been shipped, it cannot be modified or canceled. If you miss the cancellation window, you will need to follow the standard return process. Please see our Return and Refund Policy for more information.

All products at Dalnora are official K-pop albums and merchandise, except for items listed on our Unofficial Merch page. Any unofficial or fan-made items are clearly labeled there, so you always know what you’re buying.

Most albums include photocards, but not all. We keep every album sealed and include all official items provided by the manufacturer. Because inclusions vary by album and version, we cannot guarantee specific items, but each product’s description clearly lists the inclusions for that specific album.

Yes. Dalnora offers pre-orders for upcoming K-pop releases. Pre-order benefits are only included when clearly stated on the product page, and availability is limited. Some pre-orders may come without any benefits.

If multiple versions are available, you will be able to select your preferred version on the product page. If no selection option is shown, versions will be shipped at random.

You can contact Dalnora through our contact page, via email, or by reaching out through our official social media channels. We aim to respond as quickly as possible during business hours.

Dalnora email: customercare@dalnora.com
Dalnora Instagram
Dalnora TikTok