Terugbetalingsbeleid

Return & Refund Policy

We accept returns and refunds within 14 days from the date of purchase, provided that:

- The item is unused, unopened, and still sealed

- The item is returned in its original packaging

- Proof of purchase is provided

Items that have been opened, unsealed, or used are unfortunately not eligible for return or refund.

Damaged Items

If your order arrives damaged, please contact us within the 14 day return period.

To help us review and resolve the issue fairly a clear unboxing video is required, the video must show:

- The sealed package before opening

- The full unboxing process

- The damage to the item

This helps us verify that the damage occurred prior to or during delivery.

Missing Items

If an item is missing from your order, we understand how frustrating that can be.

To process missing item claims a full unboxing video is required, the video must clearly show:

- The sealed package before opening

- The complete unboxing process

- The missing item

Without an unboxing video, we are unfortunately unable to verify missing item claims.

Items Not Eligible for Return or Refund

Returns or refunds cannot be accepted for:

- Items that have been opened or unsealed

- Requests submitted after 14 day from the purchase date

- Damaged or missing item claims without a valid unboxing video

- Sale items or gift cards

How to Request a Return or Refund

To start a return or refund request, please contact us with:

- Your order number

- A brief explanation of the issue

- The required unboxing video (if applicable)

Contact email:
📧 customercare@dalnora.com

Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Return Address

Once your return is approved, we will provide instructions on how to send your item back.

Return Address:
Dalnora,  
Binnenhof 78A,  
3069 KV Rotterdam,  
The Netherlands

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

- Refunds will be issued to the original payment method

- Please allow up to 10 business days for the refund to be processed by your bank or card provider

If more than 15 business days have passed since approval, please contact us at 
📧customercare@dalnora.com.

European Union Customers (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with EU consumer protection laws.

Items must be:

- Unused, unopened, and sealed

- In original packaging

- Returned with proof of purchase

Final Notes

These guidelines help us ensure fairness for all customers while continuing to offer authentic, sealed products. Thank you for your understanding and support<3