Política de privacidade
Last updated: January 6, 2026
Dalnora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Dalnora is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified so that it cannot reasonably be linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact Details: Name, billing address, shipping address, phone number, email address.
- Financial Information: Credit card, debit card, and financial account numbers; payment card information; transaction details; form of payment; payment confirmation; and other payment details.
- Account Information: Username, password, security questions, preferences, and settings.
- Transaction Information: Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
- Communications: Information you provide when contacting customer support or otherwise communicating with us.
- Device Information: Device type, browser, network connection, IP address, and other unique identifiers.
- Usage Information: Interaction with the Services, including how and when you navigate or interact with our website or features.
Personal Information Sources
We may collect personal information from the following sources:
1. Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide information.
2. Automatically: Through your device or browser when you visit our website, use our products, or through cookies and similar technologies.
3. From service providers: When we engage third parties to enable certain technology or services on our behalf.
4. From partners or other third parties: Where applicable.
How We Use Your Personal Information
We may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services: Process orders, payments, and returns; manage your account; remember preferences and items you are interested in; arrange shipping; facilitate reviews; and provide personalized recommendations.
- Marketing and Advertising: Send marketing communications by email, text, or postal mail, and show you online advertisements for products or services. You can always opt out of marketing communications at any time.
- Security and Fraud Prevention: Authenticate accounts, detect fraud or illegal activity, protect public safety, and secure our Services. You are responsible for keeping your account credentials safe.
- Communicating with You: Provide customer support, respond to inquiries, and maintain our business relationship.
- Legal Reasons: Comply with applicable law, respond to legal process, enforce our terms, or protect our rights and the rights of users.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- Service Providers: Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- Business and Marketing Partners: To provide marketing services and personalized advertising, in accordance with their own privacy notices. Depending on your location, you may have the right to direct us not to share information for targeted advertising.
- With Your Consent: When you direct or request disclosure, such as for shipping or social media integrations.
- Affiliates or Corporate Group: Within Dalnora’s corporate entities.
- Legal or Business Transactions: Mergers, bankruptcy, legal obligations, enforcement of policies, or protection of rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit is shared with Shopify and may be processed in countries outside your residence. Shopify may also use this information for enhanced features, including personalized services and analytics.
You can learn more about Shopify’s privacy practices and exercise your rights here:
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of these sites. Information shared on public or semi-public platforms may be visible to others. Our inclusion of such links does not imply endorsement.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. Parents or guardians may request deletion of a child’s information using the contact details below.
Security and Retention
No security measures are perfect, and we cannot guarantee absolute security. Retention of your personal information depends on business needs, legal obligations, and account activity.
Your Rights and Choices
Depending on your location, you may have the following rights (subject to exceptions under local law):
- Access / Know: Request access to personal information we hold about you.
- Delete: Request deletion of personal information.
- Correct: Request correction of inaccurate information.
- Portability: Receive a copy of your information or request transfer to a third party.
- Manage Communication Preferences: Opt out of marketing communications at any time.
- Objection / Restriction: In certain circumstances, ask us to stop or limit processing.
- Withdraw Consent: Where processing is based on consent, you may withdraw it without affecting prior lawful processing.
We may need to verify your identity before processing requests and may require proof if using an authorized agent.
Complaints
You may contact us with complaints regarding our processing of personal information. If you reside in the EEA, you may also contact your local data protection authority.
List of EEA data protection authorities.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. For transfers outside the EU or UK, we rely on mechanisms such as Standard Contractual Clauses to ensure protection.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this website with a revised "Last updated" date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
For the purposes of applicable data protection laws, Dalnora is the data controller of your personal information.